In fall 2022, I collaborated with the Hub for Digital Transformation at Fresno State to facilitate user research on their students to better understand the student digital experience of their programs and services.
The research included a mixed-methods online survey administered through Qualtrics, observations of students performing common online tasks, and in-person focus groups with 40 students.
I created the following handout to help train my fellow focus group facilitators.
*The following images are courtesy of CSU Marketing & Communications department.
